Residential Solutions

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Additional Services

Managed Wifi

Managed wifi provides assurance of both home signal coverage and device connectivity. For $19.95 per month you will receive:

24/7 Conceirge Hotline

Managed wifi customers are proviced a dedicated hotline. Our advanced diagnostic tools and trained staff will ensure your issues are pushed to the top of the list!

24 Hour in-home Wifi Monitoring

Mi-Fiber constantly monitors the health and utilization of you wifi network, assuring that bandwidth is consistenly available to all devices within your home. If we detect issues with your connection we’ll address them proactively before they impact you!

No Cost Next Day Issue Resolution

If we can’t resolve an issue remotely we’ll dispatch a technician to your address no later than the next business day. We strive to resolve issues the same day if possible!

Worry Free Equipment Replacement

If your equipment fails or is operating below standards we’ll replace it at no charge to you, no later than the next business day.

Signal Saturation Guarantee

Our in home evaluation will engineer a wifi environment that guarantees no dead zones within your home. Specify where you want coverage, and we’ll engineer a solution to ensure you get the most out of your Mi-Fiber connection no matter where it’s being used!

Tech Home Products

Mi-Fiber has partnered with SecurityCoverage to offer a complete solution for your computer security, maintenance, and support needs. Tech Home makes technology easy. Secure your desktop, laptop, tablet, and smartphone to guard against viruses, hacking, or stolen items. Learn more about the features of Tech Home here.

Additional Air Ties

Depending on the size and layout of your home, you may need to add additional Air Ties to maintain connectivity throughout the space. These can be added for $9.95 per month.

Additional Information

Installation Fees

Mi-Fiber is currently waiving all installation fees! Normally there is a flat $100 installation charge.

Equipment Fees

We give our customers the option to use our equipment or to use their own. While trouble shooting is much more difficult when a customer is not using our equipment, we understand why some may prefer this option.

If you choose to rent our equipment for $9.95 per month, we will provide and maintain a router, access point, and static IP address. If you choose to use your own equipment you will need to provide your own router and wifi equipment. Mi-Fiber will provide a static IP and maintain our equipment at the property for $4.95 per month.

Service Call Rates

If a customer is using their own router and wifi equipment, service will only be checked up to the demarcation point. The demarcation point is the point at which the service is handed off to the customer owned equipment. If the issue is on the customer side, a trip charge will be billed and current labor rates will be charged for the time the technician is working on the issue. 

 

Labor rates are as follows:

 

Standard labor rate: $90/hour

  • Applies during regular business hours (Monday-Friday 8AM-5PM).
  • Billing is in 30 minute increments. Charges will be incurred when additional devices or equipment is installed and/or when trouble call issues are determined to be on the customer’s side of the service.

Standard trip charge: $40/trip

  • Billed when, upon the customer’s request, additional equipment is installed and/or when trouble call issues are determined to be on the customer’s side of the device.

After hours labor rate: $250/hour

  • Applies after regular business hours (Monday-Friday 5PM-8AM and all day Saturday).

Sunday/Holiday labor rate: $350/hour

  • Applies all day on Sunday or during holidays that are observed by Mi-Fiber.