- Offering customer service help over the phone
Our friendly Customer Service Representatives (CSRs) and Help Desk Associates will be happy to assist you by phone. The 24/7 tech support line is (833) 625-6283 . During business hours, our CSRs can answer questions, receive trouble reports, and credit card payments by phone or via our eBill online payment system. Now would be the perfect time to use our online billing service with automatic bill pay. To enroll, call our office at (515) 850-0500.
- Using precaution when scheduling appointments
Before a Technician is dispatched to your location, our CSRs will ask you a number of questions to determine if anyone at your home or business is sick with any illness that can be spread person-to-person. The Technician will then ask those questions again before they enter the location. If needed, there are many things we can do to repair service that does not involve entering the location. Our Technicians will continue to do installations and on-site repairs at healthy locations. We have coached our team to be aware of signs of illness. It is at the discretion of the Technician whether they will enter a home or business location.
- Increasing cleaning efforts
Our employees are taking precautions to clean their hands and equipment between service calls. We are also sanitizing work areas and common areas in our office daily.