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During the installation process, Mi-Fiber will place a fiber “drop” running from the mainline in your neighborhood to your home. There will be a small box (approximately 4×10 inches) on the outside of the home where the fiber will enter the building. This will usually be in the area where utilities enter the house, often near a garage. On the inside of the home, usually on the other side of the wall from where the outdoor box is placed, we will place an indoor Optical Network Terminal (ONT). This ONT must be plugged into a power source for your Internet to work. You can purchase battery backups from Mi-Fiber or other sources if you want your Internet service to work in case of a power outage.

From the indoor ONT a CAT 5E or CAT 6 cable will be run to a router/modem that will be placed in a more central location in the home for better Wi-Fi access. You will also be able to connect up to 4 wired devices directly to the router. If you select our Managed Wi-Fi Service, the technician will make sure that the signal saturates the entirety of your home and will assist you in getting all of your devices connected to your new Mi-Fiber Internet service. Under Managed Wi-Fi Service, there is an additional monthly charge if additional access points are necessary to ensure there are no Wi-Fi dead zones in your home. The Managed Wi-Fi Service provides absolute assurance of both in home signal coverage and device connectivity/Wi-Fi performance with a 24/7 Concierge Hotline, 24 Hour In Home Wi-Fi Monitoring, No Cost Next Day In-Home Issue Resolution, Worry Free Equipment Replacement Guarantee, and a Signal Saturation Guarantee.