Employment Opportunities

Lineperson/Locator

The premier Internet provider in the Des Moines area is accepting applications for Lineperson/Locator. Mi-Fiber is building a brand new fiber optic network, and we need you to help provide service to our customers. We pride ourselves in providing the best speeds available, along with superior customer service and support.

Duties required of this position are varied, including, but not limited to: locating and marking underground facilities; construction of buried fiber optic cable facilities; operating and maintaining all vehicles and test and digging equipment in a safe and responsible manner; working with excavation tools such as shovel, spade, pick, trencher, backhoe, cable plow, etc.; and other duties as assigned.

The Lineperson must be highly motivated and driven to provide exceptional customer service. This position requires: good communication and self-motivation skills; the ability to operate hand tools, trenchers and backhoes; the ability to use a cable locator, hand test set, and other test equipment; the ability to lift and carry up to 70 pounds; an ability to distinguish color with normal/corrected eyesight; and the ability to work in adverse weather conditions and Saturdays/overtime when required. The Lineperson must have a valid Iowa driver’s license – Class C operator license and satisfactory driving record. A high school diploma or GED is required and previous experience is preferred. The Lineperson will be an employee of our parent company GRM Networks, but will be based in Urbandale.

See the Lineperson job description for more information.

Applications will be accepted through October 15th, or until the position is filled. You can also pick up an application at our office located at 4464 114th Street in Urbandale, in the Aurora Business Park, or send your resume/application grmhr@corp.grm.net.

GRM Networks is an equal opportunity provider and employer.

GRM Networks es un proveedor y empleador que ofrece igualdad de oportunidades.

Customer Service Representative

 The premier Internet provider in the Des Moines area is looking for an energetic, enthusiastic Customer Service Representative (CSR) to join our team. Mi-Fiber is building a brand new fiber optic network, and we need you to take care of our customers. We pride ourselves in providing the best speeds available, along with superior customer service and support. 

Duties required of this position are varied, including, but not limited to: interacting with customers and potential customers via phone/email or in person; promoting and selling new and existing products and services; receiving trouble reports; processing payments and collecting unpaid accounts, and other duties as assigned. 

The Customer Service Representative must be sales minded with the ability to market Mi-Fiber goods and services.  This position requires:  excellent customer service and communication skills; proficiency in the use of computers, printers, and multi-line phone systems; and the ability to establish and maintain accurate records, maintain confidentiality of customer information, work in a fast-paced environment with frequent interruptions and distractions, and understand and provision telco switch and various networkable devices.  The CSR must be able to assist customers with new technology such as smart phones, tablets, and other wireless devices; communicate with the public and co-workers; handle upset customers with patience and understanding; lift up to 40 pounds occasionally; and work overtime when required.  Mi-Fiber service area residency is preferred.  The CSR will be an employee of our parent company, GRM Networks, but will be based in Urbandale. 

Applications should be received by Thursday, November 4, but will be accepted until the position is filled.  Applications are available at https://mi-fiber.net/employment-opportunities/. Send a resume/application to: Mi-Fiber/GRM Networks, Attn: Human Resources, 1001 Kentucky, Princeton, MO  64673 or grmhr@grm.net.

Mi-Fiber, LLC is a subsidiary of GRM Networks. 

GRM Networks is an equal opportunity provider and employer.